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Quarantine Plant Concierge Service for WA and TAS

Have you found a plant or plants that you want to buy on ebay or other online nurseries within Australia but live in WA or Tas? Are you moving to WA or Tas and have a special plant or plant collection that you want to take with you?

Home of Houseplants is accredited with Biosecurity SA to chemical treat and ship permitted plants into Western Australia and Tasmania. We are proud to advise that since gaining accreditation in early 2018, we have processed and treated hundreds of plants for customers. Home of Houseplants takes quarantine compliance very seriously and we will not under any circumstances contravene any law or regulation, irrespective of the value of the plant or plants. Offence may be caused if you ask us to break the law in any way as we just won’t do it, so please don’t ask us not to spray your plants or to go easy on chemical treatment, we won’t do it.

We are now expanding our service to customers who wish to purchase plants from other Australian based sellers.

What about Northern Territory?

Unfortunately due to a different accreditation scheme for moving plants into the Northern Territory and low customer demand, we no longer are able to offer our service to the NT.

Terms of Agreement

Home of Houseplants is able to receive shipment of your bare rooted plants, chemically treat in accordance with ICA-29 requirements, with accredited fungicides and pesticides.

It is a condition of our service that all plants sent to us from third party sellers are sent to is bare rooted, which means, free of all potting mix material.

For plants being sent to us from sellers in Queensland, it is your responsibility to check first the address of the seller and to then check the Biosecurity Qld website to see if the plants are located in a known fire ant zone. The link to the website to check for fire ant locations is https://www.business.qld.gov.au/industries/farms-fishing-forestry/agriculture/land-management/health-pests-weeds-diseases/pests/fire-ants/zones-map. If you are unsure how to do this, please ask us for help before buying your plants.

Home of Houseplants will not under any circumstances accept plants from sellers situated within a known fire ant zone and plant parcels received by Home of Houseplants from fire ant suburbs will be returned, unopened to the seller, at your expense. It is illegal to send plants outside of a fire ant zone anywhere in Australia without a certificate from Biosecurity Queensland confirming they are free from this pest.

Home of Houseplants chemically treats plants received once a week, on each weekend. So upon receiving your plant parcel during the week, we unwrap them, send you photos via email of the plants received and soak the root balls in water until they are ready to be sprayed.

Upon being chemically treated, plants are left to dry in a cool place and then carefully wrapped by our expert plant packers. We pack plants by wrapping the root ball in  damp paper towell and aluminium foil. The foliage is loosely encased  in paper towel to absorb the perspiration of the plants during transit, followed by bubble wrap.  The plants will then be inserted into a cardboard box.  A copy of the Plant Health Assurance Certificate (PHAC) will also be affixed to the exterior of your parcel.

Home of Houseplants will also notify Biosecurity authorities in advance of your plant/s arriving into Tasmania or Western Australia. Your plants will then be inspected by biosecurity officers upon arrival before being returned to the postal system for delivery to your nominated address.

Western Australian customers incur a separate and additional fee of $67.50, which is charged by Biosecurity WA. This will be added to the invoice for WA customers. At the present time, no inspection fees are charged by Biosecurity Tasmania, however this subject to change without notice.



Home of Houseplants accepts no liability for any damage sustained to plants during the process of chemically treating your plants or shipping them to the desired destination. This is particularly important if you are considering purchasing a plant from another online seller and having it posted to Home of Houseplants for chemical treatment before sending on to the final destination. Because of this, we recommend you contact us directly to discuss your particular requirements in advance of any impending purchase.

Please be advised that based on our experience, Peperomia, Begonia and Cissus do not cope well with plant concierge and are unlikely to survive. Please avoid these plants at all costs. Also, plants suffer more so during the colder months.

While most plants cope well with the chemical treatment process, there is a risk that your plant may die or deteriorate from such treatment. There is also a risk incurred with shipping plants via Australia Post or Fed Ex, in terms of damage being sustained during transit or whilst being inspected by quarantine authorities. Home of Houseplants does not accept any liability or compensate for any damage sustained due to:

  • chemical treatment process whilst in our care;
  • damage incurred during shipment; or
  • inspection by Biosecurity authorities.



Home of Houseplants charges a minimum of $50 for this service for up to 3 plants, in addition to express post postage costs. For WA customers a further $67.50 surcharge will apply. For 4 to 5 plants, this cost increases to $100. For more than 5 plants, please contact us directly for an individual quote.

We strongly recommend that you elect to have insurance with Australia Post, which we can arrange at the time of shipping, to reimburse you should the plants be lost or damaged during shipping. Depending upon the value of the plant or plants, this can range from $5 to $20, which is in addition to postage costs.

If you are shipping plants to us for this treatment, please ensure that they are sent to us via Express Post, to minimise any stress caused to the plants during shipping.  Please also  ensure that the seller includes their full name and postal address on the parcel and identifies the genus and species of the plant/s being posted either inside or on the exterior of the parcel.

Plants received for plant concierge are chemically treated over the weekend and posted each Monday (excluding public holidays).  It is therefore a weekly service. Home of Houseplants will advise you of the tracking number once the parcel has been posted and an invoice will be emailed to you on Sunday morning, the day before we post your plant parcel once treated. Home of Houseplants requires full payment of the invoice amount within 24 hours of being issued.


Each customer must sign and date this document (see last page) in advance of utilising this service and return to [email protected].

Home of Houseplants must be notified in advance of plants being shipped to us for chemical treatment to ensure we are able to process the plants at the time you require it.  We also request that you email us with the scientific name (genus and species) of each plant or plants you wish us to chemically treat. This will allow us to verify in advance with the relevant authorities that the plants are permitted into Tasmania or Western Australia and to double check they are not from prohibited zones or regions of Australia.

For WA customers, please note that there are many plants that are not permitted entry into WA and so it is imperative that advance notice is given of purchasing plants from a third party seller and sending plants to Home of Houseplants, to minimise disappointment or unnecessary expense to you. Before purchasing a plant from a third party seller, please check the WA Organism List, at https://www.agric.wa.gov.au/organisms. To be permitted into WA, the plant must be on this list, as a permitted plant. If it is not on the list, it is not permitted into WA.

In advance of Home of Houseplants receiving the plant/plants, we also request you provide us with your full name and address (as the consignee), in addition to the full name and address of the seller (the consignor) .This is required by us to complete the relevant paperwork for quarantine purposes. Your plant parcel cannot be processed by us until this information is received as WA biosecurity authorities require this information in advance of plants being shipped.

If this information is not provided in advance of the plant or plants being received, Home of Houseplants reserves the right to withhold the plant or plants until such information is provided. Failure to do so within 28 days of the plant or plants first being received will result in the plants being forfeited or destroyed.


Plants under stress

On occasions, plants bought from another seller have already experienced stress from shipping and their condition upon arrival may not be suitable for chemical treatment at that time. If that occurs, Home of Houseplants will consult with you directly about whether it would be necessary for us to care and rehabilitate the plant for a few weeks before administering chemical treatment.

Home of Houseplants reserves the right to delay chemical treatment if in our opinion, any plant or plants received are not in good condition upon arrival or are stressed excessively. In such cases, Home of Houseplants will advise you of this and delay chemical treatment until it has recovered.


Caution when handling chemically treated plants

In order to comply with legislative requirements, Home of Houseplants treats plants received for this service with fungicides and insecticides, which are toxic. Home of Home of Houseplants strongly recommends using disposable gloves to handle plants or plant material upon arrival. It is also recommended that you rinse the root ball and foliage of each plant in water outdoors and minimise further handling of the plant once it has been potted. Children or pets should be kept away from chemically treated plants.

We recommend this out of an abundance of caution, it doesn’t hurt to be safe.


Do not source plants from Western Australia or Victoria

Home of Houseplants cannot accept plants sourced from Western Australia (due to risk of green snail infestation) or Victoria, due to nematodes, unless they are accompanied by a Plant Health Assurance Certificate. This is a costly process and is rarely offered by ebay sellers. For this reason, Home of Houseplants recommends avoiding sourcing plants in these States and you should always check where sellers are located before purchasing plants for plant concierge.


All plants sent to Home of Houseplants must be bare rooted

It is a condition of using this service that you notify the seller that all plants posted to Home of Houseplants are sent bare rooted, that means, no soil or do not come to us potted. Plants received in this condition will be returned to seller at your expense.


Consent to email communication

By using this service, you consent to Home of Houseplants retaining your full name and email address for the purposes of communicating with you in future regarding changes to this service and/or changes to quarantine regulation or legislation.


Where do I send the plants?

Please be advised that it is imperative when purchasing plants from another seller or ebay seller that send the parcel express post that the address is correct. Please contact us for our delivery address.

Please also stress to sellers the importance of them including their name and address on the parcel, in addition to the botanical name, Genus and Species of each plant within the parcel.



All plants will need to arrive before close of business each Thursday, in order to be treated and posted on the following Monday.

You are welcome to order plants from more than one seller to be included in batch of plants being treated by Home of Houseplants but they need to be received by us in the same week.

We do not babysit plants to await arrival of more plants, as we have no capacity to care for them. For this reason, if you are ordering more than one plant, we ask that you advise the seller to hold the plant until you have completed your ordering with other sellers. All plants should then be posted to Home of Houseplants at the same time, to ensure they are received by us in the same week.

We post all plants in our possession the following Monday, once they have been chemically treated.

Plants received after this deadline will be held over for treatment during the following weekend.


How and when do I pay?

Effective from 5 September 2019, all clients using this service will be invoiced via email each Sunday and payment must be made immediately, after which the plant will be shipped.

Plants will not be shipped until payment in full on the invoice is made.  Home of Houseplants will retain possession of the plants until payment is made. Failure to pay the invoice will result in Home of Houseplants reserving the right to retain the plants or destroy them after 21 days of no contact regarding the outstanding amount. By signing this agreement, you agree to this express term.


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